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CTC Business Phone User Guide

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Help Desk Articles

Here are some of the most frequently asked questions about CTC phone systems.

Voicemail

  • 1. Dial the voice portal number from any phone
  • 2. Enter your mailbox ID : last 4 digits of your desk phone number
  • 3. Enter your passcode then press “#”
  • 4. Press “1” to enter your mailbox
  • 5. Press “1” again to check your messages.

  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter your passcode then press “#”
  • 4. Press “1” to enter your mailbox
  • 5. Press “1” again to check your messages.

  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter your passcode then press “#” (to check a group voicemail press “*” then the last 4 digits of the extension the voice mailbox resides on, then enter the passcode followed by “#”)
  • 4. Press “1” to enter your mailbox
  • 5. Press “3” for No answer greeting.
  • 6. Press “1” to Record a new greeting.

  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter the default passcode provided by CTC then “#”
  • 4. Enter your personal 4 digit passcode then “#”
  • 5. Enter your new passcode again then “#”
  • 6. Follow the instructions to record your and last name. (This greeting can be changed later)

Transferring Calls

  • 1. While on an active call, first hit “Transfer”. (This will automatically place the caller On Hold)
  • 2. To transfer straight to voice-mail Dial *55 and then the parties extension

  • 1. While on an active call, first hit “Transfer”. (This will automatically place the caller On Hold)
  • 2. Then either dial the number you would like to transfer to or Press “Directory” and choose from your list of contacts. Then Press the “Green Phone” Icon or “Send”.
  • a. If you want to do a Blind Hit “Blind” before entering your parties extension. The call will immediately transfer after pressing the “Green Phone” icon or “Send”.
  • b. To transfer straight to voicemail Dial *55 and then the parties extension
  • 3.If the transferring party chooses to accept the call press “Transfer” again and the call will be transferred immediately. You may hang up your phone.

  • 1. Regular: You will be able to talk to the transferring party before sending the call to them.
  • 2. Blind: Call will immediately ring through to the transferring party as if the call was coming directly to them.

Forwarding

  • 1.To forward your phone to another number such as a cell phone or another extension press “Forward” on your home screen or Press the “Home” Button and then Press “Forward”. Then Choose from the following options:
  • a. Always: All calls will ring straight through to the destination you choose.
  • b. No Answer: Instead of going to voicemail, your calls will forward if you do not answer after a set number of rings.
  • c. Busy: In the event your phone rings busy, your call will be forwarded instead of going to voicemail.
  • 2.In the Contact field, enter the phone number you would like the calls to forward to.
  • 3.To activate the service, press “Enable”
  • 4.To turn the service off, press “disable”

  • Always: All calls will ring straight through to the destination you choose.
  • No Answer: Instead of going to voice-mail, your calls will forward if you do not answer after a set number of rings.
  • Busy: In the event your phone rings busy, your call will be forwarded instead of going to voice-mail.

Conferencing

  • 1.To add people to a call you are currently on, press “Confrnc” from your active call screen. (This will automatically place the other party on hold).
  • 2.Dial the extension or phone number of the person you would like to add to the call. Then press the “Green Phone” icon or “Send”.
  • 3.Once the person receives the call you can then press “More” and then “Confrnc”
  • 4.This will join all calls together in an N- Way Call.

Contacts and Speed Dials

  • 1.Press The “Home” Button and the select “ Directories”
  • 2.Select the contact you would like to edit or delete.
  • 3.To Edit the contact information press the “pencil” icon or “Edit”.
  • 4.To Delete the contact press the “Trash Can” or press “More” then “Delete”

  • 1. Press The “Home” Button and the select “ Directories”
  • 2. Press the “+” to add a contact.
  • 3.Enter in the following fields:
  • a. First Name
  • b. Last Name
  • c. Contact (Must be 10 digit telephone number or 4 digit extension)
  • I. If you would like this contact to be a speed dial on your home screen, enter in a number for which you would like this contact to be organized by. (2,3,4, etc…)
  • II.If you do not want this contact to appear on your home screen, leave this field blank.
  • d.Once the information is entered press “Save”.

Call Park and Call Pull

  • 1.Press “Transfer”, Then dial “*68”
  • 2.You can then dial the extension where you want the call to be placed on hold then press “#”. To hold the call on your own phone just press “#” or press “Cancel”.
  • 3.If you change your mind and want to cancel the park and return to the call press “Hold”

  • 1. Dial “*88” and press the “Green Phone” Icon or “Send”.
  • 2. If the call was parked on your extension press “#”. If the call is parked on another extension dial that extension and then press “#”

Should the parked call be forgotten, the parked call will ring back to the extension that parked the call after 2 minutes.

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Help Desk Articles

Here are some of the most frequently asked questions about CTC phone systems.

Helpful Links

Virtual Faxing Guide

Training Videos

UC One User Guide

Phone User Guide

Voicemail

Transferring Calls

Forwarding

Conferencing

Contacts and Speed Dials

Call Park and Call Pull

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