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Support

Connecting Fiber to the Home

With the CTC Fiber to the Home services, your home will be connected to a variety of high-speed Internet, phone and television applications for your viewing pleasure. Fiber to the Home is only available in certain areas.

  • 1-New Messages
  • 2-Change Folders
  • 0-Voice Mailbox Options
  • *-Repeat Menu Options
  • #-Exit from the Vocie Mail System
  • From Home –
  • -Dial *83
  • -Enter default password – Your 10 digit phone number
  • -This will take you to the setup menu and you can retrieve your messages and change your settings.
  • Away from Home –
  • -Dial 208-229-9990
  • -When prompted enter your 10 digit phone number
  • -Enter your password
  • Five options in mailbox set-up menu:
  • Press 1 – Greetings option (you can disregard this step if you choose to use the default greeting)
  • Press 2 – Change password
  • Press 3 – Notification Options (1)
  • Press 4 – Disable/Enable Auto Login
  • Press* – Return to main menu

Allows you to refuse calls from callers who have blocked their numbers

To use Anonymouse Call Rejection:

  1. Lift the handset and listen for the dial tone.
  2. Press *77. (On a rotary phone, dial 1177.)
  3. Listen for the confirmation tone and then hang up.

To turn off the service:

  1. Press *87. (On a rotary phone, dial 1187.)
  2. Listen for the confirmation tone and then hang up.

Automatic Callback dials phone numbers for you and then alerts you when the line is free and the call is ready to go through. Automatic Callback saves you valuable time. You can handle other tasks while this service keeps trying to reach an important busy number. Meanwhile, your line stays free for others to use.

How to use Autmatic Callback:

  1. When you hear a busy signal, press and release the ‘switchook’. Listen for a special dial tone.
  2. If you have already hung up, lift the handset and listen for a normal dial tone.
  3. Press *66 (On a rotary phone, dial 1166.)
  4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
  5. A special callback ring alerts you if the line becomes free..
  6. Lift the handset to automatically place the call.

To cancel your Callback request:

  1. Depress the ‘switchhook’ and release. Listen for a special dial tone.
  2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
  3. Press *86. (On a rotary phone, dial 1186.)
  4. Listen for the confirmation tone and hang up.

After the tone say your message and then press the # key

  1. Accept this Recording
  2. Listen to Recording
  3. To re-record your message

Calling ID Name and Number will allow you to see who is calling before you answer. You choose which calls to answer immediately and which ones to return at a more convenient time. Special Call ID equipment is required.

If you are using your telephone, Call Waiting notifies you when you have another call. When you are using the telephone a special tone tells you a second call is waiting. Simply press and release the ‘switchhook’ on your telephone. You are connected to the waiting call. To return to the original caller, simply press and release the ‘switchhook’ again. To leave Call Waiting, hang up, your phone will ring, answer and you will be connected with the remaining caller.

Allows you to talk to two people in separate locations at the same time.

To enable Conference Calling:

  1. Establish a normal two party call.
  2. Flash the ‘switchhook’. Recall dial tone is returned, and the first party is put on soft hold.
  3. Dial the number of the next party. Ringing tone is returned if the line is idle. When the ringing party answers, flash the ‘switchhook’ and all three parties are connected.

To leave Conference Calling

  1. A called party can leave the call at any time, simply by replacing the handset. When the caller disconnects, the called party is disconnected.

This feature allows a subscriber to have a coded ring on a single line. This feature assigns an additional telephone number to each ringing code. Please call your telephone company to activate this feature.

  1. Record your Unavailable Message
  2. Record your Busy Message
  3. Record your Name
  4. Record your Temporary Greeting
  5. Change your Password

Easily redial your last recaller even if you didn't answer

How to use Automatic Recall

  1. Lift the handset and listen for dial tone.
  2. If you were already on the phone and ignored a call-waiting tone, press and quickly release the ‘switchhook’.
  3. Press *69. (On a rotary phone, dial 1169.) If the line is idle, the call will be completed.

If the line is busy:

  1. Hang up. Your phone will keep trying the line for up to 30 minutes.
  2. A special callback ring alerts you if the line becomes free.
  3. Lift the handset to automatically be connected to the called party.

To cancel your Automatic Recall request, press *89 (On a rotary phone, dial 1188.)

Call Fowarding Busy lets you forward your calls to anohter phone when your line is busy

**NOTE: Customer should use Call Forward Variable to Forward Calls from Home**

To enable Call Forwarding Busy:

  1. Lift the handset and listen for the dial tone.
  2. Press *90. (On a rotary phone, dial 1190.)
  3. Listen for dial tone.
  4. Dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forwarding is in effect.

If the line is busy, or there is no answer:

  1. Hang up.
  2. Within two minutes, repeat steps 1-4 above. You will hear a confirmation tone to let you know your Call Forwarding is now working.

To turn off Call Forwarding Busy:

  1. Lift the handset and listen for the dial tone.
  2. Press *91. (On a rotary phone, dial 1191.)
  3. Listen for the confirmation tone and then hang up. Your Call Forward Busy is now turned off.

To change the "forward-to number"

  1. Turn off Call Forwarding Busy and repeat the steps above on Call Forward Busy

With Call Forwarding No Answer, your telephone is automatically forwarded to another party if you do not answer.

**NOTE: Customer should use Call Forward Variable to Forward Calls from Home**

To enable Call Forwarding No Answer:

  1. Lift the handset and listen for the dial tone.
  2. Press *92. (On a rotary phone, dial 1192.)
  3. Listen for dial tone.
  4. Dial the number where you want your calls forwarded to.
  5. When the phone is answered, Call Forward No answer is enabled.

If the line is busy:

  1. Hang up.
  2. Within two minutes, repeat steps 1-4 above. You will hear a confirmation tone to let you know your Call Forward No Answer is now working.

To disable the service:

  1. Lift the handset and listen for dial tone.
  2. Press *93. (On a rotary phone, dial 1193.)
  3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now turned off.

To change the "forward-to" number

  1. Turn off Call Forward No Answer.
  2. Repeat steps above to turn on Call Forward No Answer, entering the new forward-to number.

Automatically forwards the subscribers calls to another location when you plan to be away from your telephone for an extended period of timer or you do not wish to receive any calls. Note that you, not the originating party, are billed for any toll charges when the forward-to-number is outside your local calling area.

  1. To activate this feature, dial *72 and wait for dial tone; then dial the forward-to-number and wait for 2 bursts of dial (confirmation) tone. The called number is stored and call forwarding is activated. If you wish to call the forward-to-number to notify the party of the call forwarding condition, wait approximately 4 seconds and the call will be placed.
  2. To deactivate this feature and restore normal service, dial *73 and wait for 2 bursts of dial (confirmation) tone, then hang up.
  • 1-Interrupt message introduction
  • *-Rewind the message by 3 seconds
  • #-Forward the message by 3 seconds

After message has played:

  • 5-Repeat the current message
  • -Play the next message
  • 7-Delete this message
  • 8-Forward this message
  • 9-Save this message

Allows subscribers to prevent incoming calls from ringing at their stations. Only callers who have the subscriber’s Personal Identification Number (PIN) can override the Do Not Disturb feature. To activate the feature, the subscriber can dial *78 on a push button phone or 1178 on a rotary phone. To deactivate the feature, the subscriber can dial *79 push-button or 1179 rotary. Subscribers with push-button phones can change their PIN by dialing the access code #87. The subscriber is still able to make outgoing calls while the Do Not Disturb feature is activated.

Allows subscribers with an individual access line, to use the line as an intercom system. This feature is activated when the subscriber dials their own number from any extension on the line, receives a busy signal and hangs up. Upon hanging up, all extensions on the line will ring.

Allows a subscriber to dial a code (11) that will cause the feature to automatically redial the number of the last incoming call to that line, whether the call was answered or not. The customer does not have to know the number of the calling party. If the called number is busy, the feature will redial the number for a limited time. A tone alerts the subscriber when the called line is available.

Quickly dial 8 of your most frequently called numbers.

To add a number to your speed call list:

To add a number to your speed call list:

To change your Speed Call list follow steps 1-6 above.

  1. Lift the handset and listen for dial tone.
  2. Press *74. (On a rotary phone, dial 1174.)
  3. Listen for dial tone.
  4. Dial a single digit speed code (chose any number, 2 through 9.)
  5. Dial the telephone number you wish to assign to that speed code. (for long distance calls, be sure to include “1” plus the area code.)
  6. Listen for the confirmation tone (four seconds after dialing).
    1. Lift the handset and listen for dial tone.
    2. Dial the single digit speed code, then press the # key. (On a rotary phone, wait four seconds after dialing).

CONTACT US

12301 W Explorer Dr.
Ste 230
Boise, ID 83713

(208) 257-3310 (Fax)

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About CTC

Providing fiber to the home for high speed Internet, telephone and television services. Servicing select Boise areas and rural southern Idaho. View Service Area -->

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Testimonials

  • CTC is a dependable, affordable, and reliable internet provider that has been invaluable to my family! Being a business owner, dependable internet is a must. Plus, it's great for streaming, which keeps these little monsters entertained! Thanks, CTC!

    Tiffany GilesMeridian
  • Working from home, it is essential for me to have reliable, high-speed internet. CTC has been there for me for over a decade with dependable, high quality service. Their customer support over the years has been outstanding, which is why I'm a long-time customer.

    Kim LyonsBoise
  • CTC - When you call them, they come! Everyone with CTC is awesome, truly cares, and has a sense of urgency.

    Renee KohlerMeridian
  • CTC has been impeccably professional with anything we have needed in regards to our internet services. We are extremely impressed with the on-going respect, kindness, & help that CTC and their employees have always shown us. Kudos for a job well done!

    Cody & Jennifer FoggMeridian
  • CTC Telecom provides the fastest internet we've ever had!

    Brandon CrawfordMeridian
  • Centurylink could only offer me up to 20 down and 0.8 up. CTC was able to give me 50 down and 10 up. They came and installed an upgraded line to my house for free, when Centurylink came to my door and asked if I wanted an upgrade for $250. The internet is great and I always get the speed advertised, it never drops or cuts out. The best thing is no datacaps like with Cableone, which I would go over every month. This is probably the best internet you can get if they are in your area. Fast and reliable speed with no data caps.

    Mysterious EdBoise
  • The people are so friendly, helpful, and bend over backwards to keep you happy. We've never had a problem with the service.

    Virginia HolderMeridian

Contact Info

130 N Superior St, Cambridge, ID 83610

(208) 229-1000 (Boise)
(208) 257-3314 (Cambridge)

(208) 257-3310 (Fax)

info@ctcweb.net

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